The People Team is a multi-departmental service that Trolling Troop operates to assist in the moderation and support services available at Trolling Troop. Both departments work closely with one another to provide a smooth service, with our Internal Affairs Team dealing with reports and concerns, and our Human Resources Team dealing with appeals, support and other enquiries.

Part 1a. Discord.

When using the Discord platform for communication or other activities, it is important that you follow their Terms of Use and their Guidelines to avoid any moderation. We have to moderate these guidelines to avoid server-wide moderations and restrictions.

Part 1b. Lightning Designs.

The use of any services or subsidiaries provided by Lightning Designs, including Trolling Troop, are bound to our Terms of Use policies, which can be found in our server.

Part 1c. Third Party Platforms.

When using streaming, gaming or social media services in conjunction with, or within, Trolling Troop, you must follow the appropriate guidelines and acceptable usage policies of the platform, to avoid harming our reputation.

The above will be moderated at the discretion of the server enforcement team within all respects and regards.

Part 2a. Derogatory Language & Slurs.

Here at Trolling Troop, we have a zero-tolerance policy in regards to any abuse regarding any of the protected characteristics, including the following; ethnicity of our members, their sexual orientations, their gender identity, any visible or hidden disabilities, or their races.

Part 2b.  General Harassment & Bullying.

Help us on our community mission; by saying no to bullying, we can minimise the negative impacts of social media on our members. Please refrain from bullying members, especially if they have asked you to refrain from doing so.

Part 2c.  Moderator Compliance.

Our server enforcement team have been carefully trained to complete their roles in a professional, unbiased manner; moderators may aim to resolve disputes or ask you to discuss privately instead. Our moderators have final say, disregarding decisions will result in moderation.

Part 3a.  Triggering (and, or) Harmful Topics.

Refrain from mentioning any forms of self injury, self harm, suicide or other topics which may trigger any of our members. If needed, speak privately or professionally with a trained professional. Do not mention any topics or controversies which may negatively impact the social life, or relationships, of members within the server; don't bring pre-existing conflicts that may damage the members reputation unless strictly necessary.

Part 3b.  Personal Information.

Do not share, without express permission from the affected member, any personal details which may have the potential to endanger them if exposed. This refers to the use of full legal names, addresses, contact information and family members, especially when communicating in Public channels.

Part 3c.  Sexual, Explicit or Mature Materials.

Any form of adult, sexual, or otherwise NSFW content is strictly not tolerated within the server. This includes explicit language, sexual jokes or innuendos, graphic discussions, suggestive imagery, or any material intended to be provocative or adult in nature. Such content is prohibited in all channels, public or private, that fall under the server’s rules and moderation. Members are expected to maintain a respectful, safe, and comfortable environment for everyone, and violations of this policy may result in immediate moderation action.

Part 4a. External Audio & Distracting Content

Our VCs are made for everyone, and it can be distracting for people participating in activities if people are watching content, or talking over movies. We kindly ask that you mute unless speaking if you are going to be watching content like Netflix, TikTok, Reels or YouTube.

Part 4b. Soundboards & Voice Changing Software

When playing within our Games Channels, or watching within our Movie Channels, we ask that you refrain from, or limit your usage, of our soundboards and external soundboards. This can impact performance of our peers or become a disturbance.

Part 4c. Appropriate Voice Channels

Before starting a game or streaming content, ensure you are using our correct channel and category. We have over 20 voice channels, with 4 different categories to help streamline your experience, but this only works if you abide by them.

Part 4d. Video & Audio Recording in VCs

The recording of video & audio content is permitted within our voice channels, especially when playing games. This is due to many of our members implementing "clipping" software such as Medal, Game Clipping or streaming to services like Twitch.ttv. Management may also record conversations from time time for quality and safety assurance; content recorded is deleted unless the content includes evidence of a guideline being broken / unacceptable usage.

Part 5a. Intellectual Property & Creations

Any content which has been created, or shared within Trolling Troop is subject to their relevant copyright informtion, unless otherwise listed as "Royalty Free" as our members participate in games, like Gartic Phone, and share their personal creations within this server. Do not claim ownership of any work, content or projectd which have been distributed within Trolling Troop or lightning designs subsidiaries unless you have express written permission from the copyright holders.

5b. Server Contents & Messages

The distribution of any private or public messages sent within this server, as well as any respective content (GIFs, images, videos etc.) must not be shared to other(s) unless express permission has been given from all members involved. Do not share content with other members, Trolling Troop's private section is made specifically for people known in-real life. See "Section 3b. - Personal Information." for more.

Part 6a. Case Per Case Basis.

Members of our Management and Moderation team are instructed to operate on a case-per-case basis to avoid any potential for biases, or unfair actions against our members. This means that our staff can decide whether the respective guidelines are applicable in each situation, and the severity of any actions which must be taken.

Part 6b. Further Discretion

Moderators have the authority to address and moderate behaviours not explicitly covered in these guidelines. If a situation arises that is not directly listed but is deemed disruptive or harmful to the community, moderators may step in to manage it. In cases of unlisted offenses, members will generally be given one opportunity to cease the behavior before the scenario is escalated to more serious actions. This flexibility ensures a safe and respectful environment for everyone, allowing moderators to act in the community’s best interests as needed.

By engaging in services provided by Lightning Designs LLC, its subsidiaries, or any affiliated entities, including Trolling Troop, you grant permission to the Senior Management Team to capture photographs, videos, or other media that may feature you during the course of interactions. These materials may be used for promotional, marketing, or internal purposes at the discretion of the management team. Additionally, by participating in any activities or services associated with the company, you acknowledge that management may, at their discretion, request or take possession of personal items, such as electronic devices or food, as part of any operational, promotional, or team-building activities. This clause also applies to any previous or current members of any of our services.

Following recent incidents involving member(s) of our Trolling Troop Management Team, and  outside members, we have introduced  "Kate's Law", which aims to remove biases towards members based on relationships with the leadership team. Our transparency at Trolling Troop has allowed us to reflect on two recent incidents, involving Kate and others who remain nameless, where special treatment was given to Kate which caused unfair treatments of our members.

Part 8a. Equal Opportunities & Permissions.

We believe in equal opportunities. As part of this protocol, we enforce a strict zero-tolerance policy to unfair promotions. We define unfair promotions as; "providing family members, friends or partners, with more lenience or bias when moderating or assigning ranks without regard for qualified candidates". In the case of conflict, another member of management must liaise with the Safeguarding Lead to evaluate potential solutions without bias.

Part 8b. Safeguarding Lead.

We have created a .🛟Safeguarding Lead. role with elevated powers and permissions, currently assigned to George Collins (George Grafty) with the aim of preventing unfair treatment across our services. The Safeguarding Lead will be available at any time, to confidentially respond to any concerns regarding relations, wellbeing or the safety of our members. This role should hopefully provide a voice to members of the server who would otherwise feel unable to voice concerns.

Part 9a. Fair Usage.

To ensure that any existing conversations in our channels are unaffected by the use of attachments and GIFs, we ask that members with access to an Emoji Passport ensure that their GIF is either a) relevant to the current conversation, or b) used to display / add to the conversation. These GIFs should be used with respect for other content, and must not be used to spam or cause a divide in the conversations.

Part 9b. Appropriate GIFs.

Our .🛟Safeguarding Lead. has set out to ensure that any GIFs that are sent in our channels are appropriate for use, in their environment. GIFs must comply with our other regulations, and must not insinuate any offensive messages or ideologies.

Part 9c. Improper Usage Offence.

This occurs when members make an attempt to send, distribute or display GIFs or attachments without the express permission or right to do so. This is a minor offence depending on the quantity of offences. More than 10 offences will result in a logged warning with Dyno and more than 20 offences will result in a temporary ban from Trolling Troop services.